Wow, if G+ comments are to be believed, the previous policy was just 18 months of guaranteed support which is crazy…

Wow, if G+ comments are to be believed, the previous policy was just 18 months of guaranteed support which is crazy short for a laptop. 5 years is a fair minimum. I suppose longer would be unrealistic for low-end hardware like most of these machines. Perhaps after EOL they might still be patchable by the open source community in developer mode? I used my last two laptops for ~6 years each, but I’ve got to admit each was nearly unusable by the end of that window each time, largely due to RAM limits.

Originally shared by François Beaufort

The Chrome Device Product Team has just sent an email to all Chrome Administrators to update them about the Extended End of Life minimum term.

We’re updating our official End of Life policy for all Chrome devices, including previous models, to extend the End of Life (EOL) minimum term. Chrome devices receive automatic updates and security patches with each new Chrome release. When a device’s EOL term is reached, Google no longer guarantees that Chrome updates will be provided.The new minimum EOL term is now 5 years from the date the device hardware is made available for purchase. Some models may have a further extension based on regional releases and the length of sale. We’ll be updating the EOL policy and projected dates on our Chrome OS End of Life Policy page¹ soon to reflect this change.

https://www.google.com/intl/en/chrome/devices/eol.html

Source: https://plus.google.com/+BrandonTiller/posts/YYD7ETRnV3i

One reply on “Wow, if G+ comments are to be believed, the previous policy was just 18 months of guaranteed support which is crazy…”

  1. 5 years is fair for a hardware cycle in a business, but if consumers want a very cheap mobile laptop you aren’t going to get that.  Especially if said customers keep throwing spaghetti on the laptops (just watch the chromebook commercials)

    Personally I prefer a choice about warranty for home electronics in the $100-200 range. I would rather pay less for a device and know if I break it, or it busts in a year I will need to buy another one.

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